How we manage correspondence

Corresponding with the Commission

Before sending written correspondence to the Independent Planning Commission, please be aware:

• once received, correspondence, including emails, become a formal record. All documents provided to the Commission are public documents and can be made publicly available on the Commission's website. Please refer to the Commission's Privacy Statement for further details.
• correspondence may be used for statistical reporting purposes

The Commission receives large volumes of correspondence and does not respond to all correspondence. This includes:

• submissions made on a case the Commission is considering. All correspondence providing comments on a case will be referred to the relevant Commission members for their consideration as part of the determination

• correspondence where the Commission is not the primary recipient but marked as carbon copy (CC) or blind copy (BC)

• unsolicited advertisements

• correspondence containing offensive language or content. Any correspondence containing threatening content or advocating illegal activities will be forwarded to the NSW Police Force.

What to expect 

When registering to speak at a hearing or meeting the Commission has advertised, please be aware:

• registrations are not automatically accepted. It must be processed and confirmed by the Office of the Independent Planning Commission (OIPC)

• the OIPC will generally provide confirmation within 72 hours of registrations closing. If confirmation is not received, please call or email us to ensure the registration was received

• the OIPC releases a schedule of registered speakers on the Commission’s website approximately 24 hours prior to each hearing or meeting

When providing a submission on a case before the Commission:

• the issues raised in submissions are considered by the Commission and, where relevant, may be referenced in the Commission's Statement of Reasons or advice report. The Commission will not respond directly to this type of correspondence

When making an enquiry or a complaint:

• the OIPC will aim to reply to general enquiries or complaints within 10 business days. If additional time is required to consider an enquiry or complaint, the OIPC will advise when a response can be expected. For more information about how the Commission deals with complaints, please read our Complaints Management Policy.